A Bad Day

Hurh.. So yeah today's been a bad day, the first part of the day was great, my family are back from holiday I couldn't wait to see them, and I didn't have to wait long as my Mum arranged with me to take me shopping (another reason why I want to drive, not having to depend on people or public transport!). 

Me & Spud get in the car and greet my Mum and little sister and they tell us we are going to a toy shop before the supermarket, so off we set for my little sister to spend her left over holiday money. When we got inside the toy shop my little sister picked a Lego item and had £6 left which she very kindly said Spud could have. So off we go aisle after aisle looking for something Spud liked within the price range, we finally fount a Toy Story 3 Jessie for £4.99, he has the Woody product out of the range so wanted Woody's 'girlfriend' as Spud call's her.

We set off for the tills and Spud's toy scans at £7.99 so I notify the assistant serving us that they are on the shelves for £4.99 and it wasn't the only one there, and there is still plenty left, her reply to us was ''no, I don't think so''.! My reply was sorry, are you calling me a liar?? Can you just call a manager please, I wasn't happy to say the least! I was fuming with humiliation and embarrassment as her comment was said in front of all the other customer's waiting to be served by her (she was the only person on a row of 5/6 tills serving). So she picks up the phone, informs who I thought was a manager about the problem and the product and hangs up. Then she asked my little sister for the Lego product back and puts them behind her, I asked what she was doing and she said that until someone could come and speak to me she will serve other customer's. I felt myself getting angrier and angrier and said loudly, no you won't we was here first so we will be served. Really I should of apologised to the other customer's as they was being kept up, but why should I apologise and why was she the only one serving? That was my next question to her which she ignored, lovely!

So a lady comes over in staff uniform (how I know she wasn't a manager) didn't greet me which I fount rude and tell's her collegue the assistant serving us that they are in fact £7.99 and not £4.99 she remember's because she see them earlier. So I say can I show you where they are please, the look I got from this woman!!! Like I was a piece of dirt, corr I am so angry still even writing this post.

So after a flump she says if you can show me, so me and the kids in tow, walk to where the Toy Story 3 figures were and show her the stand with every single price ticket saying £4.99, £4.99 - £4.99! This woman just didn't want to admit that I was right and her colleague was wrong, so she starts taking the other products down and telling me they have been dumped there! There was at least 12 of them, how could they of been dumped, if they had been dumped whoever had done it clearly had time on there hands as they wasn't dump dumped, they was put back on the stands correctly. As she stands there silently, with me getting even more angrier with the customer service in this store I then say so what's going to happen, she then say's they are £7.99 so in a rasied voice I said to her ''where is 1 single ticket stating that any of these products are £7.99 they all say £4.99 you have to honour the price I know my rights''. We then went looking for a manager, to cut a long story short the manager agreed with me, no description or ticket to say the product was £7.99, I was aloud the product for £4.99 I said goodbye to the manager and that was all. Then it gets even better.. NOT!

Off we go to the supermarket I am hungry and thirsty so pick up a Dr.Pepper, I love Dr.Pepper by the way! A new fact about me, and I pick up a chicken tikka slice to have when I got home as a late lunch, I do my shopping pay and leave.

I get home unpack the shopping put it all away and I get my Dr.Pepper & tikka slice out the fridge, I sit down ready to enjoy both of them and notice the date on the packet! It's 2 days out of date! I ring the supermarket and they say OK thanks for letting us know, I hung up, I cant be bothered with any more bad customer service, I've had my fair share for today! I wonder if the company knows selling out of date products can carry a £5000 fine for each item? 

I'm just glad Spud's chicken and bacon one was OK as giving something to a child then taking it back off them is just horrible, and I am also glad I never ate the slice before realising or before I started throwing up, out of date meat could easily be disguised by the strong tikka sauce!

On a better note, Legoland tomorrow with my Spud, his very first time, excited much!

Hope you have all had a better day than me!!

Until next time,
Jade x

4 comments

  1. oh no! one of my huge pet hates is bad customer service, it makes or breaks a shop i think. as you read about my next customer service, i wrote them a email and attached my blog post link, they are now investigating and appoligised to me and said how they take all complaints very seriously and thanked me for letting them no, if the shop you went to has a contact page on there website, let them no, its really not fair. especially a toy shop, when your learning children about budgeting and saving money up for them to be told at the til a different price is just not on. As for the out of date item, that happened to me at morrisons with a cheese and bacon twist. I complained by there website and they couldn't appoligise enough and sent me some vouchers, still not the point, no one wants to un-knowingly eat out of date food. Sorry this is a huge rant, hope you get some appologies and that you all have an amazing day at legoland!! x

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    1. I am so sorry for the 3 week delay in replying to you, I have been really busy but slowly catching up with everything now! I know hun bad customer service is so wrong! But sadly someone out their experiences it every day! I hope you got some kind of explanation hun xx

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  2. i love your blog hunni, i detest bad customer service. keep up the good work hun x

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    1. Thank you Donna! Me too and thanks babes xx

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